Expanding emergency mental health services through the CARE program

Press release

Des Moines, Iowa — Friday, July 1, 2022 —Beginning July 5, the City of Des Moines’ Crisis Advocacy Response Effort (CARE) program is expanding to better meet the emergency mental health needs of our community. The expansion of the CARE program, between the Des Moines Police Department and Broadlawns Medical Center, will have clinical professionals trained to help adolescents and integrated into the emergency dispatch center. These efforts also target a 24/7 response to mental health calls, moving from their previous response hours of 6 a.m. to midnight.

The clinically trained professional can help dispatch staff screen mental health calls and decide what level of response is needed. If the situation does not require a response from officers, a team of mental health professionals will be sent on call to respond to those who need help.

“The community will benefit greatly from having a clinical professional embedded in the dispatch center. This will allow us to deal with situations as they arise, before they get to the point where it might be too late to help an individual,” said the CEO of Broadlawns Medical Center. Dr Coleman said: “There is a huge benefit for us to go upstream to identify and address these mental health issues before they become a crisis.

In addition to a clinically trained professional embedded in the dispatch center, two pediatric professionals specializing in adolescent situations will be added to the CARE program’s efforts.

Al Setka
Chief Communications Officer, City Manager’s Office
(515) 283-4057
[email protected]

About the City of Des Moines
The City of Des Moines: Iowa’s capital and local government serving over 217,000 residents, over 51 neighborhoods, over 4,000 acres of parkland and 81 miles of trails. The city of Des Moines is a financially strong city with exceptional municipal services, fostering an involved community in a friendly atmosphere. Visit DSM.city, Facebook and Twitter for more information.

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